What it does
When there's no clear escalation rule, simple issues get bumped up unnecessarily while serious ones sit untouched. The result is angry customers and a confused team. This prompt builds a clear escalation matrix: which issues each support tier owns, when to escalate, to whom, with what urgency, and what to tell the customer at each step. Use it when customers complain about slow resolution, when the support team doesn't know when to escalate, or when serious issues get stuck at tiers that can't resolve them.
When to use
- There are no clear escalation rules and simple issues get bumped up while serious ones sit
- Customers are complaining about slow resolution times
- The support team doesn't know which issues to escalate, to whom, or when
- Critical issues get stuck at tiers that don't have the authority or context to resolve them
What you will get
A structured result ready to use, personalized for your context.