Terms of Service

1. Acceptance of the Terms

By accessing or using the website, applications, browser extensions, support channels, or any service of Social Prompts (the "Service"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree with these Terms, do not use the Service.

2. Description of the Service

Social Prompts is a platform for optimizing and organizing prompts for artificial intelligence, accessible through the website www.socialprompts.ai and its subdomains. The Service may include, among other features:

• Prompt Optimizer: a tool that improves prompts through prompt engineering with AI models;
• Personal Library and Community: storage, organization, sharing, and discovery of prompts;
• Browser Extension: prompt optimization directly on compatible AI assistant websites;
• WhatsApp Channel: prompt optimization and video summaries via text and audio messages;
• Credit System: AI credits used to access optimization and analysis features.

Social Prompts is constantly evolving. We may add, modify, test, suspend, or discontinue features, channels, tools, and feature-access conditions at any time and without prior notice, including on an experimental (beta) basis, without this constituting a material change to these Terms. For active paid subscriptions, the essential conditions of the plan already paid for are preserved until the end of the current billing period.

3. User Accounts

3.1 Registration

To access certain features, you must create an account, providing accurate, current, and complete information and keeping it up to date.

3.2 Minimum Age

You must be at least 18 (eighteen) years old to use the Service. By creating an account, you represent and warrant that you are of legal age to enter into this agreement.

3.3 Account Responsibility

You are responsible for protecting your credentials and for all activities that occur under your account.

3.4 One Account per Person

Each person may maintain only one account. Creating multiple accounts to obtain free credits, promotional bonuses, or to circumvent Service limits is prohibited and may result in the suspension or termination of all accounts involved, with forfeiture of the associated credits.

4. Plans, Credits, and Payments

4.1 Plans

The available plans, their prices, and included credits are those described on the pricing page (www.socialprompts.ai/pricing) at the time of purchase.

4.2 Payment Processing

Payments are processed by Stripe, a third-party payment processor. By providing payment information, you agree to Stripe’s terms of service and privacy policy.

4.3 Renewal and Cancellation

• Subscriptions renew automatically at the end of each billing period;
• You may cancel your subscription at any time in your account settings or by emailing support@socialprompts.ai;
• Cancellation takes effect at the end of the current billing period, with no future charges;
• Except for the right of withdrawal (Section 5), there are no prorated refunds for periods already started.

4.4 AI Credits

• Credits are consumed according to the feature used; current costs are disclosed in the Service;
• Monthly plan credits (including those of the free plan) expire at the end of the respective cycle and do not accumulate;
• Purchased add-on credits are valid for 12 (twelve) months from the date of purchase;
• Promotional or bonus credits (for example, onboarding missions) may have their own rules and validity periods, disclosed at the time they are granted;
• Credits are non-transferable, non-convertible into cash and, except for the right of withdrawal and cases required by law, non-refundable.

4.5 Changes to Prices, Credits, and Features

Social Prompts reserves the right to modify, at any time and without prior notice, plan prices, the number of credits included in each plan, the credit cost of each feature, and the features available in each plan. For active paid subscriptions, changes do not affect the billing period already paid for and take effect as of the next renewal — if you do not agree, simply cancel before the renewal.

4.6 Free Plan

The free plan is offered as a courtesy. We may change, reduce, limit, suspend, or discontinue the free plan — including the number of credits, features, and access conditions — at any time, without prior notice, and without this creating any vested right.

5. Right of Withdrawal and Refunds

5.1 Right of Withdrawal (art. 49 of the Brazilian Consumer Protection Code)

If you purchase a paid plan or add-on credits for the first time, you may withdraw from the purchase within 7 (seven) calendar days from the date of purchase, with a full refund of the amount paid. To exercise this right, email support@socialprompts.ai within the deadline.

5.2 Withdrawal and Consumption of the Service

The right of withdrawal presupposes desisting from the contracted service. The Service is of immediate performance: by using credits or plan features, you begin consuming the contracted service. If, at the time of your request, you have already consumed credits or used paid features, the value of the consumption made may be deducted proportionally from the refund; where there has been substantial consumption of the plan or of the purchased credits, the refund may be declined.

5.3 Renewals

Automatic subscription renewals do not constitute a new purchase for the purposes of the withdrawal period.

5.4 Other Refunds

Outside the cases required by law, refunds are granted at the sole discretion of Social Prompts, on a case-by-case basis.

6. User Content

6.1 Ownership

You retain all rights to any content you submit to the Service ("User Content"), including the prompts you create, save, or share.

6.2 License to Social Prompts

By submitting User Content, you grant Social Prompts a worldwide, non-exclusive, royalty-free license to host, reproduce, process, display, and distribute that content, to the extent necessary to: (a) operate, provide, and improve the Service; (b) process your prompts through AI providers; (c) display prompts you choose to make public; and (d) generate aggregated and anonymized data.

6.3 Public vs. Private Prompts

Private prompts are visible only to you. By making a prompt public, you authorize its display to all users and visitors of the platform (including on public pages indexable by search engines) and its saving by other users to their personal libraries. You may change visibility at any time; copies already saved by other users may remain.

6.4 Content Warranties

You represent that your User Content does not violate laws or third-party rights (including intellectual property and privacy) and does not contain unlawful, defamatory, discriminatory, or malicious material.

6.5 Moderation

We may, at our discretion, review, refuse, unpublish, or remove User Content that violates these Terms or the law, without prior notice.

7. Artificial Intelligence Processing

7.1 AI Providers

The Service uses artificial intelligence models from third-party providers — which currently include Anthropic and OpenAI — to process prompts, transcribe audio, and generate summaries and metadata. We may change, add, or replace providers and models at any time, maintaining an equivalent standard of data protection.

7.2 Content Sent to Providers

By using AI features, you understand that your content (prompt text, audio submitted for transcription, video links and transcripts) will be sent to AI providers for processing, as detailed in the Privacy Policy. Do not include sensitive or confidential data in content processed by AI.

7.3 AI-Generated Output

Generated content is provided "as is". We do not guarantee accuracy, completeness, or suitability; you are responsible for reviewing and validating any output before using it, and Social Prompts is not liable for decisions made based on AI-generated content.

8. Prohibited Conduct

You agree not to: (a) use the Service for unlawful purposes; (b) violate third-party rights; (c) post hateful, harassing, or sexually explicit content, content that violates the rights of minors, or that exposes third parties’ personal data without consent; (d) interfere with the operation of the Service or transmit malicious code; (e) access other users’ accounts or misrepresent your identity; (f) engage in spam; (g) use robots, scrapers, or other unauthorized automated means to access the Service or extract data; (h) circumvent security measures, usage limits, or credit limits; (i) resell credits or access to the Service without express authorization; (j) create multiple accounts or abuse free and promotional credits.

9. Intellectual Property

9.1. The Service and its original content (excluding User Content), features, and functionality are the exclusive property of Social Prompts and its licensors, protected by Brazilian and foreign laws.

9.2. The trademarks and logos displayed in the Service may not be used without prior written authorization.

9.3. Feedback: suggestions and ideas you send us may be used freely by Social Prompts, on a perpetual, irrevocable, and royalty-free basis.

10. Privacy and Data Protection

The processing of personal data is governed by our Privacy Policy, in compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018), which forms an integral part of these Terms.

11. Suspension and Termination

11.1 By You

You may close your account at any time through your account settings or by emailing support@socialprompts.ai.

11.2 By Social Prompts

We may suspend or terminate your access, with or without prior notice, in the event of a violation of these Terms, abusive or fraudulent use, non-payment, or legal requirement.

11.3 Effects

Upon account termination: you lose access to the Service’s features; unused credits are extinguished without refund (except in cases required by law); public prompts saved by other users may remain on the platform, disassociated from your identity; and clauses that by their nature should survive (intellectual property, limitation of liability, indemnification, disputes) remain in effect.

12. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we do not guarantee that the Service will be uninterrupted, error-free, or will meet specific requirements, nor do we guarantee the accuracy of results, analyses, or AI-generated content. Experimental (beta) features may be changed or removed without notice. We may suspend, modify, or discontinue the Service, in whole or in part, at any time.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Social Prompts shall not be liable for indirect, incidental, special, consequential, or punitive damages, loss of profits, loss of data, or other intangible losses. Our total liability for all claims related to the Service is limited to the amount actually paid by you in the 12 (twelve) months preceding the event. Nothing in these Terms excludes or limits rights that cannot be excluded or limited under applicable law, including the Brazilian Consumer Protection Code.

14. Indemnification

You agree to indemnify and hold harmless Social Prompts, its partners, employees, and suppliers from losses, expenses, and costs (including reasonable attorneys’ fees) arising from a violation of these Terms by you or by anyone accessing the Service through your account.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil.

15.2 Amicable Resolution

Before initiating any legal proceedings, the parties agree to attempt to resolve the dispute amicably, through direct negotiation, for a period of 30 (thirty) days.

15.3 Venue

The courts of the District of São Paulo, State of São Paulo, Brazil, are elected as the venue, except where the law grants consumers the right to their home venue.

16. General Provisions

16.1. These Terms, together with the Privacy Policy, constitute the entire agreement between you and Social Prompts.

16.2. Tolerance of any breach of any provision does not constitute a waiver.

16.3. The invalidity of any provision does not affect the remaining provisions.

16.4. You may not assign these Terms without our prior written consent; we may assign them at any time, including in corporate transactions.

17. Changes to the Terms

We may modify these Terms at any time by updating the Effective Date at the top of this document. Changes to prices, credits, features, and the free plan follow Sections 2, 4.5, and 4.6 and do not require prior notice. For material changes to these Terms that substantially affect your contractual rights (such as cancellation, refund, or dispute resolution rules), we will provide reasonable notice by email and/or notice within the Service. Your continued use of the Service after the changes take effect signifies your acceptance.

18. Contact