What it does
Use this prompt when you know your CS gaps and want a clear roadmap for the next 90 days. Ideal after running the Customer Success Maturity Assessment or when you already know onboarding isn't working or churn is high. The plan follows Lui's logic in Clube dos 10x: first define customer success, then specialize the team and processes, finally scale with education and automation. Each action comes with an owner, timeline, and success metric so you can execute without relying on consulting. Includes an Impact x Effort matrix to prioritize with limited resources. Recommended for founders and CS heads at SaaS startups between Pre-Seed and Series A.
When to use
- Use this prompt when you know your CS gaps and want a clear roadmap for the next 90 days
- Ideal after running the Customer Success Maturity Assessment or when you already know onboarding isn't working or churn is high
- The plan follows Lui's logic in Clube dos 10x: first define customer success, then specialize the team and processes, finally scale with education and automation
- Each action comes with an owner, timeline, and success metric so you can execute without relying on consulting
What you will get
A structured result ready to use, personalized for your context.