What it does
Knowing your NPS is 45 doesn't help if you don't know what to do about it. The number itself is useless without a process to understand why promoters promote and why detractors detract. This prompt turns your satisfaction data into an action plan: what to do with promoters (amplify), passives (convert), and detractors (recover), with specific actions for each group. Use it when you're collecting satisfaction data but don't know what to do with it, when NPS has stalled, or when you want to turn dissatisfaction into an improvement opportunity.
When to use
- You know your NPS score but don't know what to do with it and the number alone isn't actionable
- You need a process to understand why promoters promote and why detractors detract
- You want a plan with specific actions for promoters (amplify), passives (convert), and detractors (recover)
- Your NPS has stalled and you need to turn dissatisfaction into improvement opportunities
What you will get
A structured result ready to use, personalized for your context.